Privacy Policy

TraumaSim respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, purchase from us, contact our team, subscribe to our updates, interact with us on social media, or use any of our products or services.

This policy also explains how we manage credit-related personal information, in our capacity as a ‘credit provider’. That is, where we provide a customer with credit services, we may collect and hold information relating to your credit history, creditworthiness or financial position. We manage this information in accordance with the Privacy Act and applicable requirements governing the collection, use, disclosure and storage of credit-related personal information.

By using our website or providing personal information to TraumaSim, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who we are

In this Privacy Policy, “TraumaSim”, “we”, “our” and “us” refers to TraumaSim.

You can contact us at:

TraumaSim
Unit 7, 21 McDonald Crescent
Bassendean WA 6054
Australia
Email: [email protected]

2. What personal information we collect

The personal information we collect may include:

• your name;
• business or organisation name;
• job title or role;
• email address;
• phone number;
• billing and shipping address;
• order details and purchase history;
• payment-related information;
• enquiry details and correspondence with our team;
• account login details, where applicable;
• marketing preferences;
• event, workshop or quote request information;
• social media interactions with TraumaSim;
• website usage information, including cookies, analytics data, device information, location, browser type, IP address and pages viewed;
• credit information includes information used to identify an individual’s credit eligibility or credit worthiness data, serious credit infringement, repayment history information, information derived from credit reporting information.

Where you make a purchase, payment information may be processed by secure third-party payment providers. TraumaSim does not intentionally store full credit card details on our own systems.

3. How we collect personal information

TraumaSim collects your personal information directly from you whenever you interact with us and where information is reasonably necessary for our functions or activities. For example, we may collect this information when you:

• place an order through our website;
• create an online account;
• request a quote;
• complete a contact form or lead form;
• subscribe to our email marketing or updates;
• communicate with us by email, phone, social media or website chat;
• interact with our social media pages or advertisements;
• attend an event, trade show, demonstration, workshop or meeting;
• provide information to one of our distributors, partners or service providers;
• respond to a survey, campaign or marketing activity;
• browse or interact with our website.

We may also collect information through platforms and tools used to support our business, including ecommerce systems, email marketing platforms, analytics tools, advertising platforms, customer relationship systems and freight or payment providers.

However, we also collect your personal information from other sources in circumstances where you have consented to such collection or you would reasonably expect your personal information to be collected from another source. For example (without limitation), we may indirectly collect personal information when we engage with:

1. third parties to undertake our normal business activities;
2. credit reporting bodies;
3. our business parties partners etc.

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

4. Why we collect personal information

We will only collect, use, disclose and store your personal information to provide you with products and services, and manage our relationship with you, or otherwise where required by or authorised under law or a court/tribunal order. Our primary commercial activities involve the design and delivery of a comprehensive range of simulation products and realism solutions that support effective training across a wide range of disciplines.

We may also collect and use personal information to:

• process and fulfil orders;
• provide quotes, invoices and customer support;
• arrange freight, delivery and returns;
• respond to enquiries;
• manage customer accounts;
• provide product information and updates;
• send marketing communications where permitted;
• manage events, demonstrations, workshops and meetings;
• improve our website, products, services and customer experience;
• conduct advertising, remarketing and analytics;
• prevent fraud, misuse or unauthorised activity;
• comply with legal, tax, accounting and regulatory obligations.

To the extent permitted by law, we also collect, hold and use credit information in order to offer you credit on goods or services purchased. This includes assessing credit worthiness, managing the collection of payments, identifying fraudulent activity and participating in the credit reporting system

5. Email marketing, Klaviyo and social media

TraumaSim may use email marketing platforms such as Klaviyo to send newsletters, product updates, educational content, promotional offers or other communications to customers and subscribers.

You can unsubscribe from marketing emails at any time by:

• clicking the unsubscribe link in our marketing emails;
• updating your communication preferences where available; or
• contacting TraumaSim directly.

If you opt out of marketing communications, we may still send you non-marketing communications, such as order confirmations, invoices, shipping updates, account notices or service-related messages.

TraumaSim may also use social media and advertising platforms such as Meta, Facebook, Instagram, LinkedIn and Google to communicate with customers, respond to enquiries, run advertising campaigns, measure campaign performance and improve the relevance of our marketing.

For these purposes, we may use or disclose personal information (other than sensitive or credit information) such as your name, email address, organisation, purchase history, browsing activity, abandoned cart activity, marketing preferences and engagement with our communications, provided that:

1. we collected the information directly from you;
2. you have consented to, or would reasonably expect us to, use or disclose the information for that purpose; and
3. you have not opt-out in receiving marketing communications from us by following the opt-out instructions provided in the communication.

Our marketing communications may take the form of emails, SMS, mail, social media or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

6. Cookies, analytics and tracking technologies

Our website may use cookies, pixels, tags and similar technologies to:

• operate and improve the website;
• remember your preferences;
• analyse website traffic and behaviour;
• support ecommerce functionality;
• measure advertising performance;
• deliver relevant advertising or remarketing;
• understand how customers interact with our website and emails.

These technologies may be provided by third-party platforms such as Google, Meta, Klaviyo or other analytics, advertising and website service providers.

We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website.

You can adjust your browser settings to refuse or remove cookies, although some website features may not function properly if cookies are disabled.

7. When we disclose personal information

TraumaSim may disclose personal information to third parties where reasonably necessary to operate our business, including:

• payment processors;
• freight, courier and logistics providers;
• website, ecommerce and hosting providers;
• email marketing platforms;
• advertising and analytics platforms;
• IT support and software providers;
• accountants, auditors, insurers, professional advisers and legal representatives;
• distributors, sales partners or representatives where relevant to your enquiry or location;
• government, regulatory or law enforcement bodies where required by law;
• permitted disclosure under the Privacy Act.

We do not sell personal information to third parties.

If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.

8. Overseas disclosure

Some of the platforms and service providers we use may store or process personal information outside Australia.

This may include email marketing, website hosting, ecommerce, analytics, advertising, customer management, payment or freight-related service providers.

Where personal information is disclosed overseas, TraumaSim will take reasonable steps to ensure the information is handled appropriately, replying on standard contractual clauses or other appropriate safeguards and in accordance with applicable privacy requirements.

9. Security of personal information

TraumaSim takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We implement administrative and technical measures to safeguard and protect your personal information including:

1. the use of identity and access management technologies to control access to systems on which information is processed and stored;
2. requiring all employees to comply with internal information security policies and keep information secure;
3. requiring all employees to complete training about information security;
4. monitoring and regularly reviewing our practise against our own policies and against industry best practice;
5. third party cybersecurity software products;
6. storing electronic information on a server based in Australia;
7. storing hardcopy information on secure premises;
8. limiting access to electronic systems on which information is processed and stored;
9. any other processes or systems.

We use a range of administrative, technical and physical safeguards, which may include restricted access, secure systems, password protection, reputable third-party providers and internal procedures.

No online transmission or storage system is completely secure. If we become aware of a privacy or data security issue, we will take appropriate steps to assess and respond to it.

10. Data breaches

Where required by law, TraumaSim will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if an eligible data breach occurs.

Under the Notifiable Data Breaches scheme, organisations covered by Australian privacy law must notify affected individuals and the OAIC if a data breach is likely to result in serious harm.

11. Accessing or correcting your personal information

You may request access to the personal information TraumaSim holds about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

To request access or correction, please contact us using the details below.

There is no charge for requesting access to your personal information, but we may need to verify your identity before providing access or making changes. In some circumstances, we may not be able to provide access to certain information, but we will explain why where required.

We will only refuse to correct personal information in accordance with our obligations under privacy law.

12. Your rights under the European Union General Data Protection Regulation

Under the European Union General Data Protection Regulation, as a data subject you have the right to:

• access your data or request a copy of the personal information we hold about you;
• have your data deleted or corrected where it is inaccurate;
• object to your data being processed and to restrict processing;
• withdraw consent to having your data processed;
• have your data provided in a standard format so that it can be transferred elsewhere; and
• not be subject to a decision based solely on automated processing.

(Together, the Data Subject Rights.)

We have processes in place to deal with Data Subject Rights requests. Our actions and responsibilities will depend on whether we are the controller or processer of the personal data at issue. Depending on our role as either a controller or processor, the process for enabling Data Subject Rights may differ, and are always subject to applicable law. Please refer to the contact details section of this policy if you have a specific need for assistance with a Data Subject Rights request. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

13. Third-party websites and platforms

Our website, emails or social media pages may contain links to third-party websites, platforms or services.

TraumaSim is not responsible for the privacy practices, content or security of third-party websites or platforms. We recommend reviewing the privacy policies of those third parties before providing personal information to them.

14. Retention of personal information

TraumaSim will keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, manage customer relationships, comply with legal and accounting obligations, resolve disputes and maintain business records.

When personal information is no longer required and permitted by law, we will take reasonable steps to securely delete, destroy or de-identify it.

15. Privacy complaints

If you have a question, concern or complaint about how TraumaSim handles your personal information, please contact us first so we can try to resolve the matter.

Email: [email protected]

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with our response, you may be able to contact the OAIC (www.oaic.gov.au) for guidance on alternative courses of action that may be available.

16. Changes to this Privacy Policy

TraumaSim may update this Privacy Policy from time to time. The latest version will be published on our website. We encourage you to periodically review this Privacy Policy to learn how we process your information.

Last updated: July, 2026